SHIPPING, CANCELLATION, AND REFUND POLICY

CANCELLATION PRIOR TO SHIPMENT

If you cancel your order(s) before it ships from our warehouse, you will not be charged any additional fees. We require a cancellation request to be submitted by emailing us at sniff@3furries.com.my

You can cancel your orders if they have not entered the shipping process yet. You can do so by sending us a WhatsApp message and providing us your order number. If the order has already entered the dispatch process, you can’t change it.

RETURN POLICY

The following are the policies to be eligible for return requests after shipment/ receipt of goods:

You are responsible for the cost and risk of returning the goods to us. You should send to our following address:

Email: sniff@3furries.com.my
Contact: 012-458 6815 (WhatsApp OR Call)
Business address: No. 3, Desa Park City, A-2-11, Block A Jalan Intisari Perdana Desa Parkcity Plaza Arkadia, 52200 Kuala Lumpur,

Orders are returnable within 7 working days starting from the day the goods are delivered to you if they are incorrect and opened.

Only items that have been purchased directly from www.3furries.com.my can be eligible for a return.

Any 3 Furries product purchased through other retailers is not eligible for this policy and must be in accordance with the respective retailers’ returns and refunds policy.

Goods are eligible for a return if the following are applied:

Incorrect:
The item is not the item you ordered.

Opened:
The items are found to be opened upon receipt. Items have been tampered with. However, we will not entertain items that have been opened and already consumed. Customers will be responsible for all shipping charges to return goods. Returns are applicable only for a complete www.3furries.com.my products.

 

  • The item must be shipped back to us within 7 working days upon receipt. (as proved by the postal or courier receipt).
  • You have proof of purchase (order invoice number and receipt).
  • Item must be in new condition and returned in its original packaging and free gifts received with it. All packaging must be unused, unmarked and not defaced in any manner.
  • Item must be returned in the original box (or with, at least, suitable packaging) to protect the Product from damage during return delivered.

Change of order and cancellation of order will not be permitted once payment has been confirmed. Any cancellations due to a change of mind will not be accepted.

We reserve the right to reject any cancellation, refund that deemed unfit or unreasonable.

REFUND POLICY

Your full refund will be issued once we have received and examined the returned goods. Once the returned goods fulfil our return policy, the full refund will be initiated. The method of refund will be processed depending on your original payment method:

Online Bank Transfer, full refunds will be credited into your bank account via online bank transfer, which should be posted within 3-5 working days.

SHIPPING POLICY

Shipping Address
We will only ship to addresses provided in the billing address or shipment address provided during your purchase.

Please ensure correct addresses and reachable phone number are provided when completing your order. We do not ship to P.O Boxes (Post-Office Box) and only to valid legitimate shipping addresses.

We will not be liable in the event of an incorrect shipping address is provided and goods are returned to us.

All re-delivery of goods to you will be charged for an associated shipping charges which will be disclosed upon request for a second delivery attempt.

Change In Shipping Address
If you have any request for a change of shipping address, please email us at sniff@3furries.com.my within 12 hours upon your order submission.

If a request for a change in shipping address is made after 12 hours upon order confirmation, customers will be responsible for any associated shipping charges.

Shipping Time
It typically takes between 2-5 working days (Monday to Friday) for goods to arrive at your destination. The shipment will be delivered during office hours between 9:00 am to 5:00 pm weekdays only.

Tracking Number
Once goods leave our warehouse and picked up by our shipping partner, the tracking ID for the package will be communicated to you via email.